Frequently Asked Questions
Orders & Payment
What payment methods do you accept? ▾
We accept Stripe (all major credit and debit cards) and PayPal. All transactions are secure.
What payment methods do you accept? ▾
We accept Stripe (all major credit and debit cards) and PayPal. All transactions are secure.
Can I cancel or modify my order? ▾
Contact us within 24 hours of ordering. Once shipped, we cannot modify the order but returns are possible within 14 days.
Can I cancel or modify my order? ▾
Contact us within 24 hours of ordering. Once shipped, we cannot modify the order but returns are possible within 14 days.
Do you provide an invoice? ▾
Yes, an invoice is automatically sent by email once payment is confirmed.
Do you provide an invoice? ▾
Yes, an invoice is automatically sent by email once payment is confirmed.
Products
Are panels plug-and-play? ▾
Yes, all our panels are USB-powered and recognized as HID devices. Binding in Star Citizen takes a few minutes using the in-game keybinding menu.
Are panels plug-and-play? ▾
Yes, all our panels are USB-powered and recognized as HID devices. Binding in Star Citizen takes a few minutes using the in-game keybinding menu.
Is the software configurable? ▾
The panel's buttons map to HID keys. You can rebind them to any Star Citizen action through the game's keybinding menu.
Is the software configurable? ▾
The panel's buttons map to HID keys. You can rebind them to any Star Citizen action through the game's keybinding menu.
What's the difference between versions? ▾
Panels are available with or without a wooden support. The wooden version is ready to place on your desk; the no-stand version is for custom cockpit installations.
What's the difference between versions? ▾
Panels are available with or without a wooden support. The wooden version is ready to place on your desk; the no-stand version is for custom cockpit installations.
Shipping & Delivery
How long does shipping take? ▾
France: 2-4 business days (Colissimo). Europe: 4-8 business days. USA & Canada: 5-10 business days (Chronopost International). Tracking is always provided.
How long does shipping take? ▾
France: 2-4 business days (Colissimo). Europe: 4-8 business days. USA & Canada: 5-10 business days (Chronopost International). Tracking is always provided.
Do you ship worldwide? ▾
We currently ship to France, Europe, USA and Canada. For other countries, please contact us for a custom quote.
Do you ship worldwide? ▾
We currently ship to France, Europe, USA and Canada. For other countries, please contact us for a custom quote.